Frequently Asked Questions
Learn more about our Golden Doodles.
Products:
Shipping
The time we need to prepare an order for shipping varies. Typically orders are shipped within 2 weeks from the date you place your order.
We ship thru USPS First-Class Mail unless you upgrade to USPS Priority Mail. You will receive a tracking number once your order ships.
Double check your mailing address BEFORE placing your order. We use the shipping address you have provided at checkout. We do not change the shipping address.
If you package is delayed or lost by the shipping carrier we are not able to replace or refund. After your package leaves our hands to the shipping carrier, it is literally out of our hands.
If your package is returned to us from the shipping carrier you are responsible to the new shipping cost to reship the package to you.
Returns, Refunds & Exchanges
I gladly accept cancellations within 12 hours of purchase
Each collar and bandana is custom made to order - we do not offer refunds or exchanges at this time - unless the mistake is ours. If you have questions please ask before placing your order.
Care instructions
Bandanas: Wash and dry normal cycle. If it has text or a vinyl design - DO NOT iron directly on the vinyl.
Fabric Collars: Wash and dry normal cycle, spot treat stains.
Cowhide Collars: Wipe with a damp cloth.
Sizing details
Neck Sizing: Remember to leave enough room to tie your knot add about 4 inches. When in doubt size up, you can fold the top over to tie the bandana.
For example: If your pups neck measures 15in add 4in to that measurement. Your doggo would be a size Large in this instance.
You can also message us with any questions you may have. We want you and your fur baby to be 100% happy with your purchase.
Are Dacus Doodles collars durable?
Although Dacus Doodle collars are adorable and durable they do not replace a harness.
When a dog tugs on a collar it can weaken it and eventually can cause damage or brake the collar. These collars do not replace a harness for daily walks. Our collars are perfect for everyday use however we do not recommend them for overly-aggressive dogs.
We get it dogs chew on things! It happens to all of us at some point.
We can not replace a product because your dog chewed on it.
Fabric and Cowhide
Fabric: We cut from a bolt of fabric. This means each collar pattern placement will vary.
Cowhide: We cut from a whole cowhide. This means each collar pattern placement will vary.
Your collar will be one of a kind and will not look exactly like the collars pictured.
We do our best to ensure that our photos are as true to color as possible. However, due to inconsistencies of various monitors, lighting sources, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product.
Buckles
Will metal hardware discolor or tarnish?
The metal is plated with the colors (rose gold, gold, silver,black) and some wear and scratching is expected.
As with any metal, it will begin to tarnish or rust if exposed to prolonged wear.
The silver metal is less likely to tarnish.
Buckles size and shape can vary slightly.
Personalization - Name Proofs
I send a proof of your pets name before finishing your custom collar or bandana. It is important for you to check the spelling and approve the name proof.
If you do not approve your proof your order will still ship on your ship date.
If you do not approve your name proof, we are not responsible if the name is misspelled.
Personalization background color will vary due to fabric/cowhide placement.
You will be able to see the back of the embroidery on our fabric collars, no worries this will not cause irritation for your pet.
Bandanas are personalized with vinyl using our commercial vinyl press.
Still have questions?
Contact thru our shop contact page, email dacusdoodles@gmail.com or private message us on our social media.
